Privacy Policy

This privacy policy explains how StaySync Technologies Ltd collects, uses, and protects personal information provided by users of our site and services. We are committed to protecting your privacy and handling your data responsibly in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

StaySync Technologies Ltd, located at 3 St Peter's Square, Manchester, Greater Manchester, M2 3NY, United Kingdom, is the data controller responsible for processing your personal information in connection with this service.

Information We Collect

We collect information necessary to provide and improve our hospitality software and distribution management services, including hotel channel management, OTA connectivity, booking engine integration, and related analytics. The types of personal information we may collect include:

• Information you provide to us directly: This includes information you give when you register for an account, use our services, communicate with us, or fill in forms on our site. This may include contact details such as names, job titles, business addresses, business email addresses, and business phone numbers; account login credentials; payment information; and information related to your specific needs or inquiries about our services.
• Information collected automatically: When you visit our site or use our service, we may automatically collect certain information about your device and usage. This includes your IP address, browser type, operating system, referring URLs, pages viewed, access times, and interaction data with our site or service features. We use cookies and similar tracking technologies for this purpose (see Cookies section below).
• Information from third parties: We may receive information about you from third-party services and partners in connection with providing our services, such as integration partners or analytics providers.

How We Use Your Information

We use the collected information for various purposes, based on specific legal bases:

• To provide and maintain our services: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract. This includes managing your account, providing the requested software and connectivity services, processing transactions, and providing customer support.
• To improve and develop our services: Based on our legitimate interests in operating and improving our business, we use information to understand how our services are used, analyse trends, test new features, and enhance the functionality and performance of our platform.
• To communicate with you: Based on our legitimate interests in communicating with users or with your consent where required, we use information to send service-related notifications, updates, security alerts, and administrative messages. We may also send promotional communications about our services, from which you can unsubscribe.
• For security and fraud prevention: Based on our legitimate interests in protecting our business and users, and where necessary for compliance with legal obligations, we use information to monitor for and prevent fraudulent, unauthorised, or illegal activity.
• For legal compliance: Where processing is necessary for compliance with a legal obligation to which we are subject, we may use your information to meet legal, regulatory, and compliance requirements.

Sharing Your Information

We may share your personal information with third parties under certain circumstances:

• Service Providers: We may share information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as hosting providers, payment processors, and analytics providers. These parties are authorised to use your personal information only as necessary to provide these services to us.
• Partners: We may share information with our integration partners (e.g., OTAs, PMS providers) to the extent necessary to provide the connectivity and services you have requested or authorised.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency request).
• Business Transfers: Information may be disclosed or transferred to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganisation, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about our service users is among the assets transferred.
• With Your Consent: We may share your information with other parties when we have your explicit consent to do so.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Data Security

We have implemented appropriate technical and organisational security measures designed to protect your personal information from accidental loss and from unauthorised access, use, alteration, and disclosure. However, no method of transmission over the internet or method of electronic storage is entirely secure, and we cannot guarantee the absolute security of your information.

International Data Transfers

Your information may be stored and processed in any country where we have facilities or in which we engage service providers. While we are located in the United Kingdom, we may transfer personal information to countries outside of the UK or European Economic Area (EEA). When we do so, we ensure that a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

• The country has been deemed to provide an adequate level of protection for personal data by the European Commission or the UK government.
• We use specific contracts approved by the European Commission or the UK government which give personal data the same protection it has in the UK/EEA.

Your Data Protection Rights

Under applicable data protection laws, you have rights regarding your personal information. These rights may include:

• The right to access: You have the right to request a copy of the personal information we hold about you.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
• The right to erasure: You have the right to request that we erase your personal information, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal information, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal information, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
• The right to withdraw consent: Where we are processing your personal data based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the address provided in the Contact Information section below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Details about how we use such technologies and how you can refuse certain cookies are set out in our separate Cookie Policy (if applicable, or could be explained briefly here - keeping it general to fit requirements). Generally, these technologies help us operate the site, analyse site usage, and improve user experience.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us at:

StaySync Technologies Ltd
3 St Peter's Square
Manchester, Greater Manchester
M2 3NY
United Kingdom